Skip to main content

Troubleshooting FortiClient

Updated

If you're having issues connecting with FortiClient, try the steps below. 

  1. Verify you're on 2.4 GHz Wi-Fi
    • FortiClient works more reliably on 2.4 GHz Wi-Fi.
    • Check your available networks and switch from 5 GHz to the 2.4 GHz option if available.
  2. Restart your laptop 
    • Make sure to Restart, not Shut Down. A restart clears cached processes that can block VPN connections.
  3. Power-cycle your modem/router
    • Unplug your modem and/or router from power for 1 minute
      (This will temporarily disconnect everyone in your home.)
    • Plug it back in and allow up to 5 minutes for it to fully restart.

  4. Reconnect your laptop to Wi-Fi 

    • Once your network is back online, sign in and make sure you're connected to the internet. 

  5. Test your internet speed

  6. Connect to FortiClient

💡Additional Tips

  • Work closer to your router.
    Distance and walls can weaken your signal. 

  • Check your home equipment.
    Call your internet provider to confirm your modem/router is up-to-date.

  • Missing "Remote Access" tab?
    If you’ve been out on leave or haven’t connected in a while, you may need to return to the office to re-enroll FortiClient. Follow the posted instructions once onsite.

If you still can’t connect after completing these steps, feel free to submit an IT request and we’ll take a closer look.

Related articles