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🛡️ Connect to FortiClient

Updated

FortiClient is required to access internal EveryStep resources when working remotely or outside an EveryStep office. This includes tools like the P Drive and Netsmart. 

Before You Connect

For the best experience, verify you’re on a fast and reliable internet connection.

✅ Preferred

  • Connect to Wi-Fi

    Users have reported better stability on 2.4 GHz compared to 5 GHz. 

    It offers longer range and tends to hold the VPN session more consistently.

☑️ Acceptable (when needed)

  • Personal Hotspot

    Your EveryStep iPhone hotspot can be used temporarily but shouldn’t be your main internet connection.

  •  Turn ON Maximize Compatibility 
    • Open Settings
    • Tap Personal Hotspot
    • Enable Maximize Compatibility

🛠️ Troubleshooting Tips

  • Ensure your Wi-Fi signal is strong (more bars = more stable VPN)
  • Restart your router/modem if your connection has been unstable
  • Limit streaming or large downloads on other devices while working

How to Connect to FortiClient

  1. Double-click the tempImagekmTU9H.bmpFortiClient icon on your desktop.
  2. Click “Remote Access” on the left side
  3. Enter your EveryStep computer username
  4. Enter your EveryStep computer password
  5. Click Connect

  6. Approve your sign-in by: 

    • Entering the texted verification code into the "Answer" box 
    • Or using the Authenticator App

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