Understanding Spam vs. Phishing Emails

🗑️ What is spam?

Spam (junk mail) refers to unsolicited emails typically used for advertising. Common examples include:

• Chain emails
• Promotional deals and coupons
• Sales offers
• Unwanted newsletters

While annoying and cluttering, these emails are usually not harmful.

What should I do if I receive spam?

• No need to report to IT if you’re confident it’s spam.
• Mark as Junk & block the sender:
  • Computer:
    1. Right-click the email
    2. Select Junk
    3. Choose Block Sender
       
  • iPhone:
    1. Tap the … icon
    2. Select Report Junk
       

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🪝 What is phishing?

Phishing is a malicious scam where attackers pretend to be a trusted source to trick you into:

• Sharing passwords or personal data
• Clicking dangerous links
• Installing malware

These messages are designed to look legitimate but are intentionally deceptive.

What should I do if I receive a phishing email?

• Report it using the “Phish Alert” button:
  • Computer:
    Click Phish Alert Report in the top ribbon of your email.
    
  • iPhone:
    1. Tap the … icon under the email timestamp
    2. Select Phish Alert