Change Your EveryStep Password

Your EveryStep password is used for multiple logins such as; Computer, Citrix, Email/Teams, and FortiClient. Once you change it, all of those systems will use the new password. This will NOT impact your Netsmart password.

Employees/contractors with EveryStep Laptops:

1. Connect to EveryStep's network:
   • Be in an EveryStep office (this is recommended method)
   • If you're working remotely, connect to FortiClient.
2. Save all of your work and close out of all open programs.
3. If Teams  is open, quit Teams.
   • Right click the Teams icon in the system tray (bottom right corner by the time) click Quit.
     
4. Press Ctrl + Alt + Delete at the same time on your keyboard.
   
   
   
5. Click Change a password.
6. Enter your old password.
7. Enter and confirm your new password and click → or enter.
8. If your password was successfully change click "OK". 
   
9. Once your password has been changed keep your computer on and connected to the network for 30 minutes to allow it to sync with our system.
10. After 30 minutes restart your computer and sign in with your new password - if you're working remotely verify you can Connect to FortiClient / Remote Access.
11. If you have a work iPhone follow these instructions after you've changed your password: Sync Outlook on your iPhone 

Employees or Volunteers without EveryStep Laptops:

1. Sign into the Office 365 Portal using your EveryStep email address and password.
2. Go to Settings  > Password.
   
3. Type your old password, and then type a new password and confirm it.
4. Click Submit.
5. If you are signed into Citrix: Sign out of Citrix then back in with your new password.